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Sales and Technical Support

  •     Please kindly call us as below, or click to chat with us by an application engineer at the lower right conner of website when we are online.

  • golronwang-Click To Talk

  • info@manualpositioning.com-Send Email to me!

  • Telephone Call
Privacy Policy

Privacy Policy


MPositioning Co., Ltd. respects your privacy and works hard to safeguard the privacy of your personal data. And we want you to know that we apply our long-standing commitment of safeguarding privacy to our online and Internet activities.


In addition to this general online privacy policy, you may receive notice of other terms that apply to particular promotions or services.


Personally Identifiable Information


We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.


Security


We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use.


Verification, Billing, and Order Status


We collect Personal Information to verify the accuracy of your name, billing address, shipping address, to bill you for products and services purchased and to pay you for products and services sold. We use your e-mail address (es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.


Customer Service


We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.


Return Policy

How do I get a return?

We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact us.


I have not received my order. What is happening?

In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.


How are refunds issued?

If your request for a refund is granted, we shall make a payment to your bank account.